FAQ

Q: How much is shipping?

A: Within Canada shipping is a flat rate of $14.90.  We do offer local delivery within Winnipeg for $5.00.

Q: Do you take returns?

A: If you do change your mind after receiving your product you can contact us at delayne@thistlegoods.ca and we'll process your return.  You will be responsible for the cost of shipping the item (s) back to us.

Q: How does your charity program work?

A: Every 6 months we pick a charity to donate to! At the end of a six month period, we will donate 10% of all profits to that charity.  So every purchase you make gives back! A little goes a long way.

Q: I've heard you use sustainable packaging. Is that true?

A: Yes! we wrap all our product in Kraft paper and seal it with a compostable sticker.  It is then packaged in a compostable bag (that's also reusable one more time!). However, our larger towel bars are sent in cardboard mailing tubes which are recyclable or reusable, but they are fitted with plastic end caps.